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Customer Journey


The customer’s background was as a Carer for her father, who had recently passed away. She shared her desire to one day become a nurse, but she did not feel this was an occupation she could one day go into, due to her limited education and lack of confidence. She required help improving her CV and needed direction with regards to what opportunities were available to her to further her career. Based upon the information the customer had given her tutor, he was able to signpost her in the direction of academic courses available to her. The tutor was able to [...]

Customer Journey2020-11-08T12:12:24+00:00

Customer Journey D Bloor


On 12 June 2020, a member of staff contacted the customer once he had been referred to us by his Work Coach. During this assessment, his experience and needs were ascertained, and a discussion was had between the tutors to create an Action Plan. A laptop was delivered to the customer while still observing Social Distancing on 12 June 2020. Once the tutor had gained some more information via phone and email, an updated CV and cover letters were sent to him. The customer was registered with the career planning website and was supported through the process of using it over [...]

Customer Journey D Bloor2020-11-08T12:13:16+00:00
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